Working in Social Services – The Essential Skills
Thursday 23 March 2017, 09:00am - 04:00pm
This introductory workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Whether working in the role of general helper, counsellor or administrator, there are key areas that are essential to providing helpful, collaborative and ethical services. This workshop will provide awareness and introductory skill-building in core areas related to the helping role including: communication, listening, service coordination, ethics, diversity and promoting helper resilience. These insights will work to reduce employee burnout and turnover while also improving service delivery.