This presentation will focus on the development and outcomes of a new first responder model that pairs police officers and mental health crisis workers for 911 response in Hamilton, ON. A description of how the MCRRT evolved from a strong historical partnership between Hamilton Police Services (HPS) and St. Joseph’s Healthcare, Hamilton (SJHH) Crisis Outreach and Response Team (COAST), into an innovative next step beyond the traditional crisis response model, will be provided. The presentation will cover logistics on how the team was developed and lessons learned since first implementing MCRRT in November 2013. Key outcomes, such as a 50% reduction in the number of individuals brought into the emergency department, and next steps for the program will be reviewed.
Presented by Jodi Younger