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Harnessing lived experience to design innovative mental health services and supports

2021-01-21 @ 12:00 pm 1:00 pm

Person-centered design grounded in lived experience has the potential to effectively address many of the challenges of providing responsive, accessible services to effectively meet a range of mental health and substance use needs. This webinar will tell the stories of two initiatives that have leveraged the perspectives and expertise of those with lived experience to guide the design of mental health resources and supports that align the needs of service users to an appropriate and empowering systemic response.

Presenters will showcase 1) a tech platform that connects mental health service users with their providers, allowing for secure, client-focused and self-directed care, and 2) a new initiative that’s developing a civilian-led, non-police crisis mental health crisis response service in Toronto. Presenters will demonstrate how the services they have developed:
-reflect solutions designed from and validated by lived experience
-reflect processes of engaging community and validating design decisions
provide critical tools for collaboration and advancing equity by addressing traditional power imbalances

Learning objectives:
This webinar will provide an introduction to person-centered design, and will help participants understand:

  1. Why lived experience is important in mental health service design
  2. How organizations can implement person-centered design