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Provincial HSJCC Biennial Conference
The Provincial HSJCC Biennial Conference is the network’s premiere educational event bringing together over 400 professionals and persons with lived experience from across Ontario.
- This event has passed.
Managing Difficult Phone Calls
November 26 @ 2:00 pm – 3:00 pm
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
$31.99 – $41.99