The EPIC program was launched in March 2017 by the Shelter, Support and Housing Administration (SSHA), a Division of the City of Toronto. EPIC is a one-year pilot project that provides wrap around eviction prevention services in order to help tenants facing imminent risk of eviction.
EPIC uses a blended model of direct and contracted community agency service delivery. The EPIC team lead assigns clients to the community agencies based upon geography and the current caseload capacity at each agency. All of the agencies employ at least two EPIC workers who provide rapid short-term case management.
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Canadian Observatory on Homelessness