Key performance indicators for Australian mental health court liaison services [2017]

The aim of this paper is to describe the development and technical specifications of a framework and national key performance indicators (KPIs) for Australian mental health Court Liaison Services (CLSs) by the National Mental Health Court Liaison Performance Working Group (Working Group).

Representatives from each Australian State and Territory were invited to form a Working Group. Through a series of national workshops and meetings, a framework and set of performance indicators were developed using a review of literature and expert opinion.

A total of six KPIs for CLSs have been identified and a set of technical specifications have been formed.

This paper describes the process and outcomes of a national collaboration to develop a framework and KPIs. The measures have been developed to support future benchmarking activities and to assist services to identify best practice in this area of mental health service delivery.

Fiona Davidson, Ed Heffernan, David Greenberg, Tony Butler, Philip Burgess
Australasian Psychiatry, Vol 25, Issue 6, 2017