Specialized Response to Crisis – Toronto Police Service – 2018-01-10

It’s not often a near-stranger offers you a hug for the work you do while you’re in line at the supermarket.

Mental-health nurse Shelagh Scanga, who partners with police constables as part of the Mobile Crisis Intervention Team (MCIT), had just that experience while off-duty.

“I was in the grocery store and this guy was looking at me. I was thinking to myself ‘Do I know him?’ and he kept looking at me. When I was at the check-out, he approached me and asked ‘Do you work for the city?’ I said ‘Can I help you?” He told me ‘you came to my house’, which was when I finally recognized him. “Yes I do remember!” He replied ‘I just want to say thank-you so much. I was in the hospital for a couple of days after you brought me there and I want to thank you for being so professional, I really appreciated it.’ Then he asked if he could hug me. It was a nice, pleasant interaction. I appreciate that he said something. I was so touched by that. He didn’t have to do that. He felt comfortable enough in his experience and he was able to convey that.”

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Kevin Masterman
Toronto Police Service, January 10, 2018