The complexity of work expectations of staff in supported housing [2020]

This article focuses on the work conditions of health care workers in supported housing for people with severe mental health problems. It does so by exploring the workers’ experiences of their daily work situations. The article is based on data from a qualitative mental health project within a larger-sized Norwegian municipality. The findings from the study include two main themes and several subthemes that are discussed in light of institutional logic perspectives. One of the main themes is defined as “Time scheduled tasks and the quality of mental health work” with the three subthemes “The wish and need for more time,” “Lack of flexibility and changing appointments,” and “Managing daily expectations and challenges,” The other main theme is defined as “The implementation of skill training activities” with the two subthemes “The normative expectation of and within skill training” and “Managing skill working relationships,” The findings highlight how health care staff are placed in complex work situations by having to manage different and partly contradictory expectations based on the organization of the health and welfare system and supported housing, the organization and implementation of their daily work together with the residents, and their own professional values.

Turid Midjo, Phd, Skender Elez Redzovic, Phd & Tove Carstensen, Msc
Social Work in Mental Health, 07 Jul 2020
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