{"id":20698,"date":"2024-02-09T02:27:21","date_gmt":"2024-02-09T07:27:21","guid":{"rendered":"https:\/\/hsjcc.on.ca\/?post_type=tribe_events&#038;p=20698"},"modified":"2024-02-09T02:27:22","modified_gmt":"2024-02-09T07:27:22","slug":"what-is-the-office-of-the-patient-ombudsman","status":"publish","type":"tribe_events","link":"https:\/\/hsjcc.on.ca\/event\/what-is-the-office-of-the-patient-ombudsman\/","title":{"rendered":"What is the office of the Patient Ombudsman?"},"content":{"rendered":"<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<h2 class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\tApril 11\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t12:00 pm\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--time\">\n\t\t\t\t\t &#8211; \t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--end\">\n\t\t\t\t\t1:00 pm\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t<\/h2>\n<\/div>\n\n\n\n<p>Have you heard of the Patient Ombudsman? The OCO is pleased to welcome Ontario\u2019s Patient Ombudsman, Craig Thompson to talk about what the office of the Patient Ombudsman is, what it does and what caregivers need to know about making health care complaints in Ontario. In this presentation, you will learn about:<\/p>\n\n\n\n<ul>\n<li>How the Patient Ombudsman works with patients, residents, caregivers, and health organizations to resolve complaints<\/li>\n\n\n\n<li>Examples of complaints the Patient Ombudsman helps resolve<\/li>\n\n\n\n<li>What the Patient Ombudsman can and cannot do for caregivers<\/li>\n\n\n\n<li>How to make a complaint when your care recipient has a negative health care experience, including best practices for caregivers<\/li>\n<\/ul>\n\n\n\n<p><strong>Our Speaker:<\/strong>&nbsp;Craig Thompson is Ontario\u2019s Patient Ombudsman. The office of the Patient Ombudsman helps resolve complaints from patients, residents, and caregivers about experiences in Ontario\u2019s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.<\/p>\n\n\n\n<p><strong>Who should attend?&nbsp;<\/strong>Anyone who would like to learn more about the Patient Ombudsman in Ontario.<\/p>\n\n\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t\t<span class=\"tribe-block__event-price__cost\"> Free <\/span>\n\t\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__organizer__details tribe-clearfix\" >\n\t<div class=\"tribe-block__organizer__title\">\n\t\t<h3><a href=\"https:\/\/hsjcc.on.ca\/organizer\/ontario-caregiver-organization\/\" title=\"Ontario Caregiver Organization\" target=\"_self\" rel=\"\">Ontario Caregiver Organization<\/a><\/h3>\n\t<\/div>\n\t\t\t\t<p class=\"tribe-block__organizer__website\"><a href=\"https:\/\/ontariocaregiver.ca\" target=\"_self\" rel=\"external\">View Organizer Website<\/a><\/p>\n\t\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__venue tribe-clearfix\" >\n\t\n\t\n<div class=\"tribe-block__venue__meta\">\n\t<div class=\"tribe-block__venue__name\">\n\t\t<h3><a href=\"https:\/\/hsjcc.on.ca\/venue\/webinar\/\" title=\"Webinar\">Webinar<\/a><\/h3>\n\t<\/div>\n\n\t\n\t\n\t\n\t\n\t<\/div>\n\t\n\t<\/div>\n\n\n<div  class=\"tribe-block tribe-block__event-website\" >\n\t<a\n\t\thref=\"https:\/\/www.eventbrite.ca\/e\/what-is-the-office-of-the-patient-ombudsman-tickets-788081331477\"\n\t\ttarget=\"_self\"\n\t\t\t>\n\t\thttps:\/\/www.eventbrite.ca\/e\/what-is-the-office-of-the-patient-ombudsman-tickets-788081331477\t<\/a>\n<\/div>\n\n\n\t<div  class=\"tribe-block tribe-block__events-link\" >\n\t\t<div class=\"tribe-events tribe-common\">\n\t\t\t<div class=\"tribe-events-c-subscribe-dropdown__container\">\n\t\t\t\t<div class=\"tribe-events-c-subscribe-dropdown\">\n\t\t\t\t\t<div class=\"tribe-common-c-btn-border tribe-events-c-subscribe-dropdown__button\">\n\t\t\t\t\t\t<svg  class=\"tribe-common-c-svgicon tribe-common-c-svgicon--cal-export tribe-events-c-subscribe-dropdown__export-icon\"  viewBox=\"0 0 23 17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M.128.896V16.13c0 .211.145.383.323.383h15.354c.179 0 .323-.172.323-.383V.896c0-.212-.144-.383-.323-.383H.451C.273.513.128.684.128.896Zm16 6.742h-.901V4.679H1.009v10.729h14.218v-3.336h.901V7.638ZM1.01 1.614h14.218v2.058H1.009V1.614Z\" \/>\n  <path d=\"M20.5 9.846H8.312M18.524 6.953l2.89 2.909-2.855 2.855\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t<button\n\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__button-text\"\n\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"tribe-events-subscribe-dropdown-content\"\n\t\t\t\t\t\t\taria-label=\"\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tAdd to calendar\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<svg  class=\"tribe-common-c-svgicon tribe-common-c-svgicon--caret-down tribe-events-c-subscribe-dropdown__button-icon\"  viewBox=\"0 0 10 7\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.008.609L5 4.6 8.992.61l.958.958L5 6.517.05 1.566l.958-.958z\" class=\"tribe-common-c-svgicon__svg-fill\"\/><\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"tribe-events-subscribe-dropdown-content\" class=\"tribe-events-c-subscribe-dropdown__content\">\n\t\t\t\t\t\t<ul class=\"tribe-events-c-subscribe-dropdown__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.google.com\/calendar\/event?action=TEMPLATE&#038;dates=20240411T120000\/20240411T130000&#038;text=What%20is%20the%20office%20of%20the%20Patient%20Ombudsman%3F&#038;details=%3Cp%3EHave+you+heard+of+the+Patient+Ombudsman%3F+The+OCO+is+pleased+to+welcome+Ontario%E2%80%99s+Patient+Ombudsman%2C+Craig+Thompson+to+talk+about+what+the+office+of+the+Patient+Ombudsman+is%2C+what+it+does+and+what+caregivers+need+to+know+about+making+health+care+complaints+in+Ontario.+In+this+presentation%2C+you+will+learn+about%3A%3C%2Fp%3E+%3Cul%3E%3Cli%3EHow+the+Patient+Ombudsman+works+with+patients%2C+residents%2C+caregivers%2C+and+health+organizations+to+resolve+complaints%3C%2Fli%3E%3Cli%3EExamples+of+complaints+the+Patient+Ombudsman+helps+resolve%3C%2Fli%3E%3Cli%3EWhat+the+Patient+Ombudsman+can+and+cannot+do+for+caregivers%3C%2Fli%3E%3Cli%3EHow+to+make+a+complaint+when+your+care+recipient+has+a+negative+health+care+experience%2C+including+best+practices+for+caregivers%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cstrong%3EOur+Speaker%3A%3C%2Fstrong%3E%26nbsp%3BCraig+Thompson+is+Ontario%E2%80%99s+Patient+Ombudsman.+The+office+of+the+Patient+Ombudsman+helps+resolve+complaints+from+patients%2C+residents%2C+and+caregivers+about+experiences+in+Ontario%E2%80%99s+public+hospitals%2C+long-%3C%2Fp%3E+%28View+Full+event+Description+Here%3A+https%3A%2F%2Fhsjcc.on.ca%2Fevent%2Fwhat-is-the-office-of-the-patient-ombudsman%2F%29&#038;location=Webinar&#038;trp=false&#038;ctz=America\/Toronto&#038;sprop=website:https:\/\/hsjcc.on.ca\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tGoogle Calendar\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tiCalendar\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tOutlook 365\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tribe-events-c-subscribe-dropdown__list-item\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\t\thref=\"\"\n\t\t\t\t\t\t\t\t\t\tclass=\"tribe-events-c-subscribe-dropdown__list-item-link\"\n\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\trel=\"noopener noreferrer nofollow noindex\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\tOutlook Live\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Have you heard of the Patient Ombudsman? The OCO is pleased to welcome Ontario\u2019s Patient Ombudsman, Craig Thompson to talk about what the office of the Patient Ombudsman is, what &#8230; <a title=\"What is the office of the Patient Ombudsman?\" class=\"read-more\" href=\"https:\/\/hsjcc.on.ca\/event\/what-is-the-office-of-the-patient-ombudsman\/\" aria-label=\"Read more about What is the office of the Patient Ombudsman?\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_tec_requires_first_save":false,"_EventAllDay":false,"_EventTimezone":"America\/Toronto","_EventStartDate":"2024-04-11 12:00:00","_EventEndDate":"2024-04-11 13:00:00","_EventStartDateUTC":"2024-04-11 16:00:00","_EventEndDateUTC":"2024-04-11 17:00:00","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"https:\/\/www.eventbrite.ca\/e\/what-is-the-office-of-the-patient-ombudsman-tickets-788081331477","_EventCost":"0","_EventCostDescription":"","_EventCurrencySymbol":"$","_EventCurrencyCode":"USD","_EventCurrencyPosition":"prefix","_EventDateTimeSeparator":" @ ","_EventTimeRangeSeparator":" - ","_EventOrganizerID":[17249],"_EventVenueID":[2183],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[],"_links":{"self":[{"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/tribe_events\/20698"}],"collection":[{"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/comments?post=20698"}],"version-history":[{"count":0,"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/tribe_events\/20698\/revisions"}],"wp:attachment":[{"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/media?parent=20698"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/tags?post=20698"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/hsjcc.on.ca\/wp-json\/wp\/v2\/tribe_events_cat?post=20698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}