What is the office of the Patient Ombudsman?

Have you heard of the Patient Ombudsman? The OCO is pleased to welcome Ontario’s Patient Ombudsman, Craig Thompson to talk about what the office of the Patient Ombudsman is, what it does and what caregivers need to know about making health care complaints in Ontario. In this presentation, you will learn about:

• How the Patient Ombudsman works with patients, residents, caregivers, and health organizations to resolve complaints
• Examples of complaints the Patient Ombudsman helps resolve
• What the Patient Ombudsman can and cannot do for caregivers
• How to make a complaint when your care recipient has a negative health care experience, including best practices for caregivers

Our Speaker: Craig Thompson is Ontario’s Patient Ombudsman. The office of the Patient Ombudsman helps resolve complaints from patients, residents, and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.

Who should attend? Anyone who would like to learn more about the Patient Ombudsman in Ontario.