System Navigation in a Complex World – SURPRISE it’s NOT Broken! 2019-11-05

System Navigation/Service Resolution regularly assembles service providers and organizational management representing a range of sectors (e.g., mental health, addictions, housing, police, family services, and other community services) to strategize on ways to meet the needs of individuals who are having the most serious difficulties. System navigation/Service Resolution is by design very individualistic in focus. It supports front-line workers in collaborative problem solving, facilitates interagency case conferencing, and, when necessary, triggers system level interventions, all at the level of individual cases. Using a mock case conference style, this presentation will identify how this process works and the outcomes that it has provided for youth in the Peel region.

Presenter: Kim Paumier